1. Shipping Methods
SHARPSTONE LIMITED, the operator of the global online shopping website https://www.emberveneer.com/ (based in Hong Kong), offers three main shipping methods to cater to your needs, with estimated delivery times as follows:
- Free Shipping (USPS): Estimated delivery takes 10–30 business days. This option is available for most orders (excluding oversized or high-value items, which will be specified on product pages) and covers standard delivery to most countries/regions worldwide.
- Standard Shipping (USPS): Estimated delivery takes 10–30 business days. This paid option is ideal if you prefer reliable USPS logistics without waiting for free shipping eligibility, with rates referenced from leading international e-commerce platforms for similar product categories (e.g., wool coats, casual jackets).
- Express Shipping (UPS/FedEx/DHL): Estimated delivery takes 10–25 business days. This premium option prioritizes faster transit for time-sensitive orders, with pricing aligned to industry standards for international express shipping of apparel and outerwear.
2. Shipping Fees & Dispatch Time
Shipping Fees
Shipping fees are calculated based on your order’s total weight, destination country/region, and selected shipping method. We reference fees from major international e-commerce platforms (e.g., for wool coats weighing 1–2kg, standard USPS shipping to the U.S. typically ranges from $8–$15, while UPS/FedEx/DHL express shipping ranges from $25–$40). Free Shipping (USPS) is automatically applied to orders that meet the minimum purchase threshold, which will be clearly displayed on the website’s homepage or checkout page.
Dispatch Time
Orders are processed and dispatched within 2–5 business days after payment confirmation (excluding Hong Kong public holidays and weekends). Processing time may be extended to 5–7 business days during peak seasons (e.g., Black Friday, Christmas) or for made-to-order items (e.g., plus-size coats with custom details), which will be noted on individual product pages.
3. Restrictions, Customs & Import Duties
Restrictions
- We do not ship to addresses in sanctioned regions or countries where local laws prohibit the import of apparel/outerwear items. A full list of restricted regions is available upon request via our contact email.
- Oversized or overweight items (e.g., long wool coats exceeding 3kg) may be subject to additional shipping fees or limited to specific carriers (e.g., UPS/FedEx). We will notify you of any restrictions before order confirmation.
Customs & Import Duties
- All international shipments are subject to customs clearance in the destination country/region. Customs duties, taxes, or import fees are the sole responsibility of the recipient—these fees are not included in the product price or shipping cost.
- Customs processing times vary by country (e.g., 3–7 days in the U.S., 5–10 days in the EU) and may extend the total delivery time. We recommend checking your local customs authority’s guidelines for import duties on apparel before placing an order.
4. Package Tracking
Once your order is dispatched, we will send a confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS Tracking, UPS Tracking). You can use this number to monitor your package’s status in real time, including transit updates, customs clearance progress, and estimated delivery date.
- For USPS shipments: Track via the official USPS website or the tracking link provided in our email.
- For UPS/FedEx/DHL shipments: Track via the respective carrier’s official platform or our website’s “Order Tracking” page (accessible via your account).
If tracking information is not updated within 3 business days of dispatch, please contact us immediately for assistance.
5. Inaccurate Shipping Addresses
It is your responsibility to provide a complete, accurate, and valid shipping address (including street name, apartment number, postal code, and contact phone number). We are not liable for:
- Delays, lost packages, or returned shipments caused by incomplete/incorrect addresses (e.g., missing apartment numbers, wrong postal codes).
- Additional fees (e.g., re-shipping fees, carrier storage fees) incurred to correct address errors after dispatch.
If you need to modify your address after placing an order, please contact us via [email protected] within 24 hours of order confirmation. Address changes are not guaranteed after 24 hours, as the order may already be processed for shipping.
6. Additional Terms
- Shipping Insurance: Standard and Express Shipping include basic carrier insurance (covering loss or damage during transit up to $100). For high-value items (e.g., long wool coats over $100), you may purchase additional shipping insurance at checkout for extra coverage (up to $500).
- Failed Delivery Attempts: If the carrier cannot deliver the package (e.g., no one is available to receive it), the package will be held at the local carrier facility for 3–7 days (varies by carrier). If unclaimed, it will be returned to us—you will be responsible for re-shipping fees if you request redelivery.
- Force Majeure: We are not liable for shipping delays or disruptions caused by factors beyond our control, including natural disasters, carrier strikes, customs delays due to public health emergencies, or international transportation restrictions.
For further questions about shipping and delivery, please contact us at:
- Company Name: SHARPSTONE LIMITED
- Registered Address: UNIT B53, 2/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T., HONG KONG
- Contact Email: [email protected]
