{"id":3145,"date":"2025-09-23T16:13:49","date_gmt":"2025-09-23T08:13:49","guid":{"rendered":"https:\/\/emberveneer.com\/?page_id=3145"},"modified":"2026-04-14T11:06:51","modified_gmt":"2026-04-14T03:06:51","slug":"shipping-delivery","status":"publish","type":"page","link":"https:\/\/emberveneer.com\/index.php\/shipping-delivery\/","title":{"rendered":"Shipping &amp; Delivery"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-67d76bd05f03b1aeebd2e96c03fe1b33\">1. Shipping Methods<\/h2>\n\n\n\n<p>SHARPSTONE LIMITED, the operator of the global online shopping website\u00a0https:\/\/www.emberveneer.com\/\u00a0(based in Hong Kong), offers three main shipping methods to cater to your needs, with estimated delivery times as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free Shipping (USPS)<\/strong>: Estimated delivery takes 10\u201330 business days. This option is available for most orders (excluding oversized or high-value items, which will be specified on product pages) and covers standard delivery to most countries\/regions worldwide.<\/li>\n\n\n\n<li><strong>Standard Shipping (USPS)<\/strong>: Estimated delivery takes 10\u201330 business days. This paid option is ideal if you prefer reliable USPS logistics without waiting for free shipping eligibility, with rates referenced from leading international e-commerce platforms for similar product categories (e.g., wool coats, casual jackets).<\/li>\n\n\n\n<li><strong>Express Shipping (UPS\/FedEx\/DHL)<\/strong>: Estimated delivery takes 10\u201325 business days. This premium option prioritizes faster transit for time-sensitive orders, with pricing aligned to industry standards for international express shipping of apparel and outerwear.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-5458245edf7ac022749fc2da46f3303a\">2. Shipping Fees &amp; Dispatch Time<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-b59d0ffa1b3548a8bb33123e8cdec39c\">Shipping Fees<\/h3>\n\n\n\n<p>Shipping fees are calculated based on your order\u2019s total weight, destination country\/region, and selected shipping method. We reference fees from major international e-commerce platforms (e.g., for wool coats weighing 1\u20132kg, standard USPS shipping to the U.S. typically ranges from $8\u2013$15, while UPS\/FedEx\/DHL express shipping ranges from $25\u2013$40). Free Shipping (USPS) is automatically applied to orders that meet the minimum purchase threshold, which will be clearly displayed on the website\u2019s homepage or checkout page.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-989bc077a8b6e081c9460a1dbce4ec10\">Dispatch Time<\/h3>\n\n\n\n<p>Orders are processed and dispatched within 2\u20135 business days after payment confirmation (excluding Hong Kong public holidays and weekends). Processing time may be extended to 5\u20137 business days during peak seasons (e.g., Black Friday, Christmas) or for made-to-order items (e.g., plus-size coats with custom details), which will be noted on individual product pages.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-c5821bbb4ee02fe2ad1448b0bf793606\">3. Restrictions, Customs &amp; Import Duties<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-a53bbead98faf2ce9db192330e0e6b6d\">Restrictions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We do not ship to addresses in sanctioned regions or countries where local laws prohibit the import of apparel\/outerwear items. A full list of restricted regions is available upon request via our contact email.<\/li>\n\n\n\n<li>Oversized or overweight items (e.g., long wool coats exceeding 3kg) may be subject to additional shipping fees or limited to specific carriers (e.g., UPS\/FedEx). We will notify you of any restrictions before order confirmation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2dd59521a90ca1ad0ab30c7f11bcb5b0\">Customs &amp; Import Duties<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All international shipments are subject to customs clearance in the destination country\/region.&nbsp;<strong>Customs duties, taxes, or import fees are the sole responsibility of the recipient<\/strong>\u2014these fees are not included in the product price or shipping cost.<\/li>\n\n\n\n<li>Customs processing times vary by country (e.g., 3\u20137 days in the U.S., 5\u201310 days in the EU) and may extend the total delivery time. We recommend checking your local customs authority\u2019s guidelines for import duties on apparel before placing an order.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-e98deb21541f2346476dbe62e5d4cb73\">4. Package Tracking<\/h2>\n\n\n\n<p>Once your order is dispatched, we will send a confirmation email with a&nbsp;<strong>unique tracking number<\/strong>&nbsp;and a direct link to the carrier\u2019s tracking page (e.g., USPS Tracking, UPS Tracking). You can use this number to monitor your package\u2019s status in real time, including transit updates, customs clearance progress, and estimated delivery date.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For USPS shipments: Track via the official USPS website or the tracking link provided in our email.<\/li>\n\n\n\n<li>For UPS\/FedEx\/DHL shipments: Track via the respective carrier\u2019s official platform or our website\u2019s \u201cOrder Tracking\u201d page (accessible via your account).<\/li>\n<\/ul>\n\n\n\n<p>If tracking information is not updated within 3 business days of dispatch, please contact us immediately for assistance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-2b8f6fc0bd77e7d7ab9a2458f87be030\">5. Inaccurate Shipping Addresses<\/h2>\n\n\n\n<p>It is your responsibility to provide a complete, accurate, and valid shipping address (including street name, apartment number, postal code, and contact phone number). We are not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delays, lost packages, or returned shipments caused by incomplete\/incorrect addresses (e.g., missing apartment numbers, wrong postal codes).<\/li>\n\n\n\n<li>Additional fees (e.g., re-shipping fees, carrier storage fees) incurred to correct address errors after dispatch.<\/li>\n<\/ul>\n\n\n\n<p>If you need to modify your address after placing an order, please contact us via contact@emberveneer.com within 24 hours of order confirmation. Address changes are not guaranteed after 24 hours, as the order may already be processed for shipping.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-e03e6bb1a75a20a53c7dee110659e06d\">6. Additional Terms<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Shipping Insurance<\/strong>: Standard and Express Shipping include basic carrier insurance (covering loss or damage during transit up to $100). For high-value items (e.g., long wool coats over $100), you may purchase additional shipping insurance at checkout for extra coverage (up to $500).<\/li>\n\n\n\n<li><strong>Failed Delivery Attempts<\/strong>: If the carrier cannot deliver the package (e.g., no one is available to receive it), the package will be held at the local carrier facility for 3\u20137 days (varies by carrier). If unclaimed, it will be returned to us\u2014you will be responsible for re-shipping fees if you request redelivery.<\/li>\n\n\n\n<li><strong>Force Majeure<\/strong>: We are not liable for shipping delays or disruptions caused by factors beyond our control, including natural disasters, carrier strikes, customs delays due to public health emergencies, or international transportation restrictions.<\/li>\n<\/ul>\n\n\n\n<p>For further questions about shipping and delivery, please contact us at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company Name: SHARPSTONE LIMITED<\/li>\n\n\n\n<li>Registered Address: UNIT B53, 2\/F, KWAI SHING IND BLDG PHASE 1, 36-40 TAI LIN PAI ROAD, KWAI CHUNG, N.T., HONG KONG<\/li>\n\n\n\n<li>Contact Email: contact@emberveneer.com<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Shipping Methods SHARPSTONE LIMITED, the operator of the global online shopping website\u00a0https:\/\/www.emberveneer.com\/\u00a0(based in Hong Kong), offers three main shipping methods to cater to your needs, with estimated delivery times as follows: 2. Shipping Fees &amp; Dispatch Time Shipping Fees Shipping fees are calculated based on your order\u2019s total weight, destination country\/region, and selected shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3145","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/pages\/3145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/comments?post=3145"}],"version-history":[{"count":5,"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/pages\/3145\/revisions"}],"predecessor-version":[{"id":3245,"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/pages\/3145\/revisions\/3245"}],"wp:attachment":[{"href":"https:\/\/emberveneer.com\/index.php\/wp-json\/wp\/v2\/media?parent=3145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}